Frequently Asked Questions (FAQs)

Freedom

  • Home Loans
  • Loan Against Property
  • Microbanking
  • Small Enterprise Loans
  • SME & Agri Loans
  • Two Wheeler Loan

Growth

  • Accounts & Deposits

Convenience

  • Corporate Internet Banking
  • Neo+ Merchant
  • UPI

Convenience

  • Corporate Internet Banking
  • Neo+ Merchant
  • UPI

Neo+ Merchant is an android mobile application that allows you to accept money from your customers using your smartphone.

The following payment modes are available on Neo+ Merchant:
• Tap on Phone
• SMS link using cards, net banking, wallets, UPI, etc.
Additionally, you can record a cash transaction in the app by clicking on the cash option after entering the amount in the collect screen. Further you can track the pending payments by clicking on the Khaata option.

Currently sale, void, partial refund and full refund are supported.

Currently, we support the following card schemes based on the payment mode-
• Tap on Phone: Visa and Mastercard
• SMS link: Visa, Mastercard and Rupay

Tap on Phone is a new way of accepting contactless payments from your customers. Through Tap on Phone, the customer can tap the contactless card on his/her mobile phone to complete the payment.

To accept payments using Tap on Phone, you need to have an android mobile phone with an NFC radio and android OS version 6.0 (Marshmallow) and above.

To accept payments using Tap on Phone, click on the Cards option after entering the amount in the collect screen and follow the instructions on the screen. The customer will be required to tap the card on his/her mobile phone when prompted to initiate the payment. After hearing a beep sound, you can ask the customer to lift the card and wait for the transaction to get processed. Please make sure that the card is in full contact with the back of the phone to ensure maximum probability of detecting the card. Please test this function through a few transactions to identify the exact spot where the phone’s NFC chip is located.

The maximum amount that can be accepted is `5,000 using Tap on Phone.

No. Only contactless transactions are allowed on Tap on Phone, without PIN number.

To accept payments using SMS link, please select the SMS link option after entering the amount in the collect screen. Enter the customer's mobile number to send a unique payment link via SMS. Ask the customer to click on the link and complete the payment.

Please contact the helpline number mentioned in the app to get more information.

To record a cash transaction, please click on Cash option after entering the amount in the collect screen.

First, you need to navigate to the Khaata section and add a new customer by following the instructions. While adding a new customer, you can specify the opening account balance for that customer. Subsequently, after entering the amount in the collect screen, you can add the amount to an existing customer’s Khaata by clicking on the Khaata option and selecting the customer.

Navigate to the Khaata section of the customer. Click on the collect button and modify the amount (if required). After that, you may select the desired payment method and continue as per the steps for collection, using the selected payment method. Alternatively, if you send a reminder to the customer from within the customer’s khaata, the app will include a dynamic SMS link for 100% of the outstanding khaata balance. The customer can click on that link and complete the payment. The khaata balance will get adjusted once the payment has been completed successfully.

For all transactions, a charge slip will be generated at the end of the transaction. Alternatively, you can also view the transaction status in the reports. For SMS link, it is possible that the transaction status will take a few minutes to get updated after the customer has successfully completed the payment. A push notification will be triggered to the app when the SMS link transaction gets completed.

On completing the transaction, a charge slip will be generated on your screen. You can share the charge slip with your customer by clicking the share button on that charge slip. Alternatively, you can share a copy of the charge slip with the customer from the reports
section by navigating into the specific transaction. You can use any commonly available
sharing mechanism between you and the customer, for e.g. WhatsApp, e-mail, and other sharing options.

No. All transactions performed on the app will be auto-settled by our systems.

Please contact the helpline number mentioned in the app for more information.

Yes, with every amount that gets credited into your account, you will receive an accompanying merchant payment statement on your registered e-mail ID which will contain a transaction level breakup of the amount credited into your account.

Once a transaction has been completed successfully, to refund the amount, navigate to the transaction in the reports section. Once you have identified the transaction, click on it to open the page on the transaction details and initiate a refund by clicking the ‘Refund’ button at the bottom of the screen.

If the transaction is settled, the app will allow you to specify the amount you want to refund. You can refund a partial amount multiple times as long as the amount is available to be refunded. You cannot refund more than the original transaction value.

If the transaction is not yet settled, the app will automatically initiate a VOID for 100% of the transaction amount. There is no specific mechanism to initiate a void transaction.

Please contact the helpline number mentioned in the app for more information.

Please contact the helpline number mentioned in the app for more information.

Please contact the helpline number mentioned in the app for more information.

Bandhan Bank’s Corporate Internet Banking (CIB) facility, corporate customers can execute online banking transactions with a plethora of features and resources from the comfort of their desktops or laptops.

The key features of Bandhan Bank’s CIB are:
View account summary and account details including loans and deposits under a customer ID
View account statements (download account statement in CSV, Excel or PDF format)
Transfer funds between the entity’s own accounts
Transfers to other Bandhan Bank accounts
Transfer to other bank accounts via NEFT and RTGS
Requests for Fixed Deposit(FD) opening
Cheque book request
Stop cheque request
Cheque status inquiry

No. CIB facility is provided free of charge to all our corporate customers.

Visit Bandhan Bank’s CIB URL: https://bandhanbankonline.com/Corporate/ in the address bar of the browser. It will direct you to the Bank’s CIB’s login page
On the login page, please enter your corporate ID, net banking ID and password to login to the Bank’s CIB platform

The types of entities which can apply for Bandhan Bank’s CIB access are:
Private limited company
Local body
Public Sector Undertaking (PSU)
Institutions, viz., universities, etc
Clubs/Committees
Partnership firms
Government bodies
Proprietorship firms
Trusts
Public listed company
Co-operatives/Societies
Joint sector
Limited Liability Partnership
Associations

The list of documents required are: Corporate Internet Banking "Biz@Bandhan” application form (available at https://www.bandhanbank.com/apply-for-banking-products-and-services.aspx?val=All)
Board Resolution is required for all except Partnership and Limited Liability Partnership
Letter of Mandate is required only for Partnership and Limited Liability Partnership (available at https://www.bandhanbank.com/pdf/Annexure%201-Specimen%20of%20Letter%20of%20Mandate.pdf)
KYC documents of user

To avail CIB facility, all corporates except partnership, LLP and sole proprietors need to submit Board Resolution, clearly stating the names of person(s) designated as Maker and Checker respectively.

No. All users within a corporate must have unique mobile numbers and registered email IDs.

For effective control and monitoring, Bandhan Bank’s CIB facility brings to you the ‘Maker and Checker’ concept of completing a transaction
The Maker has viewing rights and can initiate transactions
The Checker has viewing rights and approves transactions initiated by maker

For deleting an existing user, you are required to place a request at your base branch. You are required to submit a CIB user deletion form along with a request letter on the Company’s letterhead signed by the authorised signatory.

Once your CIB application has been processed, you will receive an SMS on your registered mobile number with your login credentials.
Both Maker and Checker will individually receive login credentials on their registered email IDs from internetbanking@bandhanbank.com.

To check the status of your CIB application, please contact your base branch or your Relationship Manager.

Yes, it is mandatory to enter your mobile number and email ID in the CIB form.

No. It is not possible to register an international mobile number, as of now.
CIB – Login and Password

You will receive your Corporate Internet Banking credentials containing corporate ID, net banking ID and current login password and authorisation password on your registered email ID sent from internetbanking@bandhanbank.com.
In case you do not receive the credentials in their inbox, please check your spam box for same. Else, please contact your base branch to inquire about your login credentials.

For security purposes, Bandhan Bank’s CIB facility has a two-level login. For each entity a unique Corporate ID is issued and for all users under the Corporate, individual net banking IDs and passwords are issued.

Yes. Corporate ID and net banking ID are case sensitive.

When you login into CIB for the first time, the system will automatically prompt for a change of password and to select Secure Access image and caption.

Secure Access is a combination of image and caption which lets you know that you are logging into the correct Corporate Internet Banking platform.
For a first time user, the Secure Access image and caption is not shown. After successful login, the system will automatically prompt for change of password and to set Secure Access image and caption.
The Secure Access image and caption registration process is:
Type a secret answer which you can easily remember
Select an image category from the dropdown and correspondingly choose the Secure image

The various reasons are:
You may be entering the wrong corporate ID or net banking ID. Kindly check the details and try again
The corporate ID, net banking ID are case sensitive. Please ensure the Caps Lock button is off
You are not entering the correct password. Ensure the Caps Lock button is off
You may not have checked the Secure Access image and caption checkbox before pressing the submit button
You may have locked your corporate ID by making three unsuccessful login attempts However, if you are still unable to login, please mail from your registered email ID to customercare@bandhanbank.com or call toll free number 1800 258 8181. You may also dial 033 6633 3333 & 033 4409 9090.

You are not entering the correct password OR
You have made three unsuccessful login attempts and the Corporate ID has been locked out for security reasons

As a security feature, if you make three wrong login attempts then your Corporate ID will be locked.
To unlock a corporate ID, you are required to send an email from your registered email ID mentioning your customer ID and account number to customercare@bandhanbank.com or you can visit your base branch and request unlocking of the corporate ID.

The steps for resetting your password are:
Step.1 On the CIB pre-login screen, select the hyperlink ‘Forgot Password’ which will navigate you to the ‘CIB-Reset Password’ page. Kindly enter your corporate ID, net banking ID, registered email ID and registered mobile number
Step.2 On successful validation, a password reset link will be sent to your registered email ID
Step.3 Click on the password reset URL link provided in the mail. You will be redirected to the password reset page. Please set a new password and enter the OTP received on your registered mobile number
Step.4 On successful validation of the OTP, the new password will be set successfully

The rules for setting passwords are:
Login and transaction password should not be same
Password should have a minimum of 8 characters and a maximum of 15 characters
Password should contain at least 1 upper case alphabet
Password should contain at least 1 lower case alphabet
Password should contain at least 1 numeric character
Password should contain at least 1 special character. Allowed characters are @ , # ; * . ! :
Last three passwords should not be used

Yes. Passwords are case sensitive.

The rules for setting passwords are:
Maker Login password - This is required for logging in to Corporate Internet Banking and to view account details and to initiate transactions
Checker Login password -This is required for logging in to Corporate Internet Banking and for authorising transactions
Authorisation password - This is required for authorising transactions like fund transfers, beneficiary addition, deletion and for booking Fixed Deposit

On the CIB platform, you can transfer funds through various methods such as NEFT, RTGS and IMPS to both Bandhan Bank and non-Bandhan Bank beneficiaries.

Yes. You can schedule a transaction via CIB. The payment will get executed on the future time, as specified.

By default, the limits on Bandhan Bank’s CIB platform are:
At transaction level the limit is INR 10 lakh
At account level the limit is INR 1 crore per day
However, for enhancing your transaction-wise transfer limit or account level-wise transfer limit, then you are required to submit a change request letter on your company’s letterhead at your nearest branch.

The transactions should be approved on the same day by the authoriser.

No. As of now, international funds transfer facility is not available.

You are requested to call on our customer care number and check if your registered mobile number is correct. If the mobile number is incorrect, please visit your nearest Bandhan Bank branch with a request letter on the letterhead of your company.

The security of your accounts is our top priority. Bandhan Bank uses the latest technology with robust security methods, including 128-bits SSL encryption, firewalls, and access blocking in case of repeated incorrect password entry, to ensure the security and confidentiality of your personal and financial information.
Other features include a separate login ID and password (exclusively owned by you); the Bank cannot access this ID or password. . Back and forward buttons are disabled for enhanced security. If the screen is inactive for 5 minutes, it automatically logs you out from Corporate Internet Banking platform.
Additionally, the Secure Access image and caption also adds to security salience while logging in to the Bandhan Bank Corporate Internet Banking platform.

Always ensure your PC is updated with the latest anti-virus and operating system patches
Install a personal firewall and anti-spyware to protect your PC from internet attacks
Periodically change your online banking passwords, preferably every month
Review credit card and bank statements regularly and report any irregularities to the Bank
You report any suspicious or fraudulent e-mail/sites to the bank immediately
Always read the online security tips provided by the Bank from time to time

In case of unauthorised transaction in your account, please report it to customer care immediately at 1800 258 8181 or call us on 033 6633 3333 & 033 4409 9090.
You can also mail from your registered mail id to customercare@bandhanbank.com or report the incident to your nearest branch.

UPI (Unified Payments Interface) is an immediate real-time payment system that helps in instantly transferring funds between two bank accounts through a mobile platform using VPA, MMID along with Mobile Number or A/C No & IFSC Code. UPI can also be used to pay merchant who accept UPI as payment mode.

BHIM Bandhan UPI App is a payment solution that allows account holders of all Banks participating in UPI to send money, request money, scan & pay via QR code etc. using their smartphones

For Android users, you can download BHIM Bandhan UPI App from Google Play Store and install in your smartphone

BHIM Bandhan UPI App is available free of cost. You can download and use the application as and when you need without any charges levied by the bank. However, your mobile operator may levy charges for data and SMS. Please check with your mobile operator for details.

Install the BHIM Bandhan UPI App on your smartphone by following the simple process below:
Step 1: Download the BHIM Bandhan UPI app from Google Play-store
Step 2: Open the app
Step 3: Click on “Proceed” to verify your mobile number
Step 4: Select the SIM by clicking on the radio button and click “Proceed”
Step 5: Enter Nick name and click on ‘’Continue”
Step 6: Enter your Gender, First Name, Last Name, Date of Birth, Email ID and click on “Continue”
Step 7: Enter a 4 Digit PIN, then confirm and revalidate the PIN.
Check the T&C box and click on “Continue”.
You are now successfully registered on BHIM Bandhan UPI App

To add bank account, please follow the steps below:
Step 1: Login into your BHIM Bandhan UPI App and Click on “Manage Account”
Step 2: To add bank account, click on “ADD” at the top right side corner of the screen
Step 3: Search the Bank of your choice and select by clicking the radio button beside the name of the Bank
Step 4: Select your Account Number from the drop down and create a Virtual Payment address (VPA). click on “ADD” button Bank Account will be successfully added

Virtual Payment address (VPA) is an identifier that can be uniquely mapped to an individual account using a transaction service. It can be xyz@bandhan where in “XYZ” is unique name or number or alphanumeric that you can choose for yourself. Bandhan Bank UPI services offer customers the option to create three virtual addresses so that they can use the virtual address for “Send” and “Collect” transactions. The beneficiary need not show account details as only virtual address is required for the transactions.

If you have a Bank account with any bank, you can download BHIM Bandhan UPI App from Google Play Store for android users. You can create a VPA in BHIM Bandhan UPI App.

Yes, you can create 3 virtual addresses for one bank account.

Yes, you can use BHIM Bandhan UPI App even if you don’t hold any Bandhan Bank account. Add accounts of other Banks operated by you which are participating in UPI and you can create a virtual payment address.

Yes, you can delete virtual payment address which you had registered or used for transaction.

After successful addition of bank account and creation of virtual address, click on set PIN for setting up UPI PIN for transaction. The PIN would be required for authorizing transaction. An OTP would be delivered on the register mobile number. you also need to enter the last 6 digits of your debit card and its expiry date. You can use change PIN option to change the PIN required for transactions.

Yes, BHIM Bandhan UPI App allows all transactions to be at least 2 factors authenticated, making it completely safe and secure. Apart from this all your financial transactions have a daily transaction limit.

Currently there are no charges for the transaction done through BHIM Bandhan UPI App.

Step 1: Select your virtual payment address and select either of the following details of the recipient:
VPA
MMID + Mobile no
Account+ IFSC
Step 2: Enter Amount
Step 3: Send money by entering UPI PIN

Select your and remitter’s virtual payment address
Enter amount
Select expiry duration (minimum 2 Minutes to Maximum 7 days)
You will receive money when remitter approves your transaction request on his/her UPI app.

SMS will be sent to both the parties involved and also the app gives a confirmation on successful transactions/deliver transaction with valid description.

BHIM Bandhan UPI service is available 24 hours a day, all days of the week, throughout the year. There is no holiday restriction on UPI transaction.

Not necessary, you can transfer money using account number, IFSC and MMID of the beneficiary, in case you do not know the virtual payment address of the beneficiary

Other party (receive or sender) need not necessary to have BHIM Bandhan UPI App. The other party can use any banks UPI enabled application along with BHIM Bandhan UPI.

Yes, you can set the expiry time. You can set an expiry time from 2 minutes to 7 days, from the date of initiation of the transaction.

Yes, you can see your past transaction under the history option available in BHIM Bandhan UPI app.

If the transaction fails after your account is debited, the amount will get credited to your account within 3 working days excluding day of transaction. In case of any further issues, please log a complaint with the following details in BHIM Bandhan UPI.
Transaction ID
Customer ID/Account Number
Data and time of transaction

No, once the payment is initiated, it cannot be stopped.

No, as per RBI guidelines, BHIM Bandhan UPI is designed to adhere with two factor authentication. If you lose your SIM card/Mobile phone, the other person would still need to know your UPI PIN and the login PIN of the BHIM Bandhan UPI to do transaction on your account. It is advisable to block your SIM card for safety if you have lost your phone.

No, as of now, only domestic transaction can be done

There are various reasons for a UPI transaction failure:
The system would be down
Wrong UPI PIN
Incorrect beneficiary UPI ID
If the receiver is not on Bharat Interface for Money

You will get an SMS on your registered mobile number on successful completion of the UPI transaction.

On entering the wrong UPI PIN the transaction will fail and show an error 'Wrong / Incorrect UPIN entered'.

This is a feature of the UPI payment platform (built by NPCI- an RBI regulated entity). The UPI platform retrieves the accounts details linked with your mobile number in a masked manner. This exchange is done over secure banking networks and we don't store or ever use it.

The service is instant and available 24X7, even on public/bank holidays. Customers can transfer funds in simple steps by providing the virtual payment address of the beneficiary. Also, there is no pre - registration required for the beneficiary.

For any transaction, you will see a status instantly on your screen. If for some reason the transaction is delayed or pending, the result will be posted on your Transaction History page along with a UTR Number or Bank reference number. In addition, you will receive an SMS from your Bank.

UPI services are available 24 hours of the day, all days of the week, throughout the year. There are no holiday restrictions on UPI transactions.

Go to Pending approval list and you will find he transactions that are pending for your authorisation.

When you initiate a transaction, choose the VPA that you would like to transfer funds from. On the same page, you will also be given an option to "change the default account" associated with this VPA. Choose this option and select the account that you would like to be debited.

Growth

  • Accounts & Deposits

You can apply for Bandhan Bank Account through any of the below channels.
Please call on +91 33 6633 3333 OR 1800 258 8181 (Toll Free)
Place request through our website
Please contact your nearest Bandhan Bank Branch.

You can access your Account through:
Bandhan Bank branches
Bandhan Bank ATMs
Net Banking
Phone Banking
Mobile Banking

You can update your address through any of the following options:
Visit any Bandhan Bank branch and submit an application along with the address proof.
Send across a duly- filled & signed application along with address proof to the branch where you opened your account with an authorization letter.

We request you to follow the following procedure mentioned below to update you PAN number:
Step 1 : Submit a written request specifying your updated PAN number in any nearest Branch
Step 2 : Give a self-attested photocopy of your PAN card. (Please carry originals for verification)

Please visit your nearest Bandhan Bank branch and follow the below mentioned steps
Step 1 : Get an application form from the branch or downloaded a form from the website
Step 2 : Fill the application form duly signed by all the holders and submit it to your nearest branch.

Yes, you can set up standing instructions through your Bandhan Bank Account.

Please download Application Form or collect the same from the nearest Bandhan Bank Branch.
The Application Form should be duly filled and signed by the Account Holder/s.
Submit the duly filled Application Form at your nearest Branch.
On receipt of Form and successful verification, the new ATM/Debit Card PIN will be sent to your mailing address.

The account becomes dormant if there are no customer initiated transactions (excludes system generated transactions like credit interest, debit interest etc), in the account for a continuous period of two years. If the account status is 'Dormant', transactions through Direct Banking Channels like ATM, Net-Banking, Phone Banking are not be allowed by the Bank. Please contact your nearest Bandhan Bank Branch for activating your account.
Please visit your nearest Bandhan Bank Branch for further details and information.

Freedom

  • Home Loans
  • Loan Against Property
  • Microbanking
  • Small Enterprise Loans
  • SME & Agri Loans
  • Two Wheeler Loan

Microbanking loans are extended to individual in the group formed by them. The group members shall satisfy the underwriting criteria prescribed by the Bank for being eligible for the loan.

Yes. The loan shall also be disbursed through the Savings Bank account

The loans shall be credited to your SB account. You can withdraw the amount at your convenience at your doorstep. Further, You can also visit the nearby Banking Unit of the Bank to draw cash from your SB account.

Yes, you can open only SB account.

No. A borrower can have any one of Suchana or Srishti outstanding at any given point in time.

Yes, you can set up standing instructions through your Bandhan Bank Account.

Working Capital & Term Loan for Manufacturing, Trading ,Service , Farm Credit and Agri allied activities

Submit your loan application with required documents at our nearest Branch and after complying all terms and conditions loan will be disbursed.We respect your privacy and hence we strictly adhere to our privacy terms .

For SME loans -
Duly filled Loan application form
Incorporation documents and Bank statements for the last 6 months.
KYC documents like ID Proof , address proof etc
Financial statements from the last two years.
Proof of address for office and factory.

For AGRI loans -
Duly Filled loan application forms
KYC documents like ID Proofs and address proof
Financial statements from the last two years if available.
Details of Land ,Equipment Etc

SME loans- Tenure of loan varies with type and quantum of loan, type of business activities etc. However tenure varies from one year to maximum seven years.
AGRI - Tenure of loan varies with type and quantum of loan, type of agricultural activities etc. However tenure varies from one year to maximum five years.

SME - Quantum of loan varies with type of business activities, collateral security structure etc. and based on Bank’s internal assessment
AGRI - Quantum of loan varies with type of agricultural land ,activities etc.

Yes.

Yes. You can take SME/ Agri loan irrespective of distance of residence from our branch/office set-up. Our concerned officials will extend necessary help/assistance for this purpose.

Our help line no is 033-66333333 and 1800-258-8181 .On receiving call from you our help desk people will guide you accordingly. Furthermore, our Branch/Office people are always ready to guide you.

After receipt of all relevant documents/papers/information from the prospective customer,Bank will intimate its decision for sanction/rejection of loan proposal within maximum seven working days.

After the completion of all necessary post-sanction formalities by the borrower,we will remit the fund as per terms of sanction to the borrower immediately (within working hours of bank)

Composite loan in the form of Demand / Term loan for Manufacturing, Trading ,Service.

Submit your loan application with required documents at our nearest Branch or with concerned Relationship Officer and after complying all terms and conditions loan will be disbursed.
We respect your privacy and hence we strictly adhere to our privacy terms .

Loan upto Rs. 5 lakh :
KYC,
PAN Card,
Simplified loan application form,
Stock Statement ( In case of working capital loan)
Trade license, if available,
Bandhan Bank A/C,

Loan above Rs. 5 lakh :
KYC,
PAN card
Loan Application form,
Stock Statement ( In case of working capital loan)
Valid Trade License / shop & establishment or any other govt. registration certificate,
ITR (including Balance Sheet and Profit & Loss statement), and Estimated (C.Y.) (Self declared financial statement, if not available),
Bandhan Bank A/C,

Tenure of loan varies with type and quantum of loan, type of business activities etc. However tenure varies from one year to maximum three years.

loan ticket size above Rs. 1 – 10 lakh.

Yes.

Yes. You can take loan irrespective of distance of residence from our branch/office set-up. Our concerned officials will extend necessary help/assistance for this purpose.

Our help line no is 033-66333333 and 1800-258-8181 .On receiving call from you our help desk people will guide you accordingly. Furthermore, our Branch/Office people are always ready to guide you.

After receipt of all relevant documents/papers/information from the prospective customer, Bank will intimate its decision for sanction/rejection of loan proposal within maximum seven – ten working days.

After the completion of all necessary post-sanction formalities by the borrower,we will remit the fund as per terms of sanction to the borrower immediately (within working hours of bank).

Up to 60% of the market value of the property can be availed subject to eligibility norms being met.

Loan eligibility is based on your monthly disposable / surplus income and other conditions.

Minimum age of the borrower should be 23 years
Maximum age at loan maturity to be 65 years or retirement age, whichever is earlier.

Self-occupied Residential or Commercial property (Shops and Offices) can be considered as collateral

Loan tenure can be up to 15 years, depending on current age, and profile of the borrower.

Loan eligibility is based on your monthly disposable / surplus income.

Minimum age of the borrower should be 23 years.
Maximum age at loan maturity to be 65 years or retirement age, whichever is earlier.

Equated Monthly Instalments (EMIs) comprising both principal and interest.

Loan tenure can be up to 20 years, depending on current age, and profile of the borrower.

Yes, the property has to be insured against Fire and Allied perils for the entire tenure of the loan.