Help us take the necessary corrective action and serve you better
Submitting your complaint for the first time?
Email us at:
Call us at:
1800-258-8181 / 1800-258-8181
You can also contact
Your Branch Manager directly
Fill this form
Not satisfied with the first response you got from us?
You can take up the matter further with the Cluster Head assigned to your branchList of the Cluster heads assigned to Branches
Still not satisfied with the resolution?
You can escalate the matter to the Nodal Officer at the Head Office
Mr. Nand Kumar Singh
Head - Banking Operation & Customer Service
Email Id: email@example.com
Ph No.: 033-6609-0909
In case you are not satisfied with the resolution provided by the Bank
you may approach the Office of the Banking Ombudsman.
For analysis of complaints for FY 2019-20Click here
Customer Facilitation centre (CFC) for RTGS & NEFT transactions
Please find below the details of the Nodal officer at Customer Facilitation centre (CFC) for the redressal of RTGS & NEFT transaction related complaints
Ms. Piyali Dey
Deputy Vice President
Email Id: firstname.lastname@example.org
Ph No.: 033-4045-6456 / Ext: 5131 / 5415
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