Not satisfied with the first response you got from us?

You may take up the matter further with the Cluster Head assigned to your branch

List of the Cluster heads assigned to Branches

You may take up the matter further with the Divisional Manager assigned to your Banking Unit for APY & NPS-Lite

List of Divisional Managers assigned to your Banking Units

Still not satisfied with the resolution?

You can escalate the matter to the Principal Nodal Officer

Ms. Radhika Raghavan

Head - Customer Experience, Process Quality & Transformation

Email ID: pno@bandhanbank.com

Address: 2^nd Floor, 201-209, A Wing, INS Tower, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai - 400051, Maharashtra

Ph No.: 033-4045-6353

(Available from 9 AM to 6 PM, excluding holidays)
 

For Atal Pension Yojana & NPS-Lite

In case you are not satisfied with the resolution provided by the Bank
you may approach the PFRDA Ombudsman

The Office of Ombudsman
Pension Fund Regulatory and Development Authority
Tower E, 5th Floor, E-500, World Trade Center
Nauroji Nagar, New Delhi - 110029
Phone No.: 011-4071 7900
Email ID: ombudsman@pfrda.org.in

In case you are not satisfied with the resolution provided by the Bank
you may approach the Office of the Banking Ombudsman.

URL: https://cms.rbi.org.in

RBI - Integrated Ombudsman Scheme, 2021
Salient Features of the Integrated Ombudsman Scheme