Safe Banking Practices

Do not click on links or open attachments from unknown email IDs and phone numbers.

For enhanced security, avoid saving your passwords on browsers.

Always visit the official website for contact information of banks and do not rely on search results, as they may be misleading and fraudulent.

Never share personal or banking details like card number, card expiry date, CVV, OTP, Debit Card PIN, DOB, Aadhaar, etc., over phone or virtually. Remember, Bandhan Bank will never request for such information over the phone.

Change your PINs and passwords every three to six months or at least once a year.

If you have accidentally disclosed your card PIN, change it immediately by calling 033-4090-2222 or 033-6609-6709. You may also visit your nearest ATM or log in to the mBandhan app to change.

Do not write your card PIN anywhere and avoid saving your card details on browsers.

Before disposing your old card, cut it diagonally after it has been hotlisted, cancelled, or closed.

Install anti-virus and anti-malware software on your computer and mobile devices.

Regularly update your phone’s OS and software.

Only download apps from official app stores like App Store and Play Store.

Back up your data regularly.

Never scan a QR code to receive money.

Never download or install APK files received from unknown sources.

When browsing, ensure the website URL starts with "HTTPS" for a secure connection.

Don’t entertain refund-related calls or emails before verifying their authenticity.

Always check the company’s official website to get the call centre numbers.

Avoid using public Wi-Fi networks for online banking transactions.

Do not fall victim to fake calls demanding KYC updates and share your KYC details such Aadhaar, PAN or date of birth.

Never hand over your card to anyone to transact on your behalf or withdraw cash from the ATM.

Never click on links or download any file to redeem reward points.

If your card is lost or stolen, block it immediately. Click here to know how.