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Grievance Redressal
Level 1
Submitting your complaint for the first time?
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Your Branch Manager directly
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Level 2
Not satisfied with the first response you got from us?
You can take up the matter further with the Cluster Head assigned to your branch
Level 3
Still not satisfied with the resolution?
You can escalate the matter to the Principal Nodal Officer at Head Office
Mr. Nand Kumar Singh
Head - Banking Operation & Customer Service
Email ID: pno@bandhanbank.com
Address: Floors 12-14, Adventz Infinity@5, BN 5, Sector V, Salt Lake City, Kolkata 700091
Ph No.: 033-4045-6353
(Available from 9 AM to 6 PM, excluding holidays)
In case you are not satisfied with the resolution provided by the Bank
you may approach the Office of the Banking Ombudsman.
URL: https://cms.rbi.org.in
RBI - Integrated Ombudsman Scheme, 2021
Salient Features of the Integrated Ombudsman Scheme
For analysis of complaints for FY 2022-23
Customer Facilitation centre (CFC) for RTGS & NEFT transactions
Please find below the details of the Nodal officer at Customer Facilitation centre (CFC) for the redressal of RTGS & NEFT transaction related complaints
Ms. Piyali Dey
Vice President
Email ID: rtgsneft.desk@bandhanbank.com
Ph No.: 033-4045-6456 / Ext: 5131 / 5415