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Grievance Redressal
Level 1
Submitting your complaint for the first time?
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Your Branch Manager directly
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Fill this form
Level 2
Not satisfied with the first response you got from us?
You can take up the matter further with the Cluster Head assigned to your branch
Level 3
Still not satisfied with the resolution?
You can escalate the matter to the Principal Nodal Officer at Head Office
Mr. Nand Kumar Singh
Head - Banking Operation & Customer Service
Email Id: pno@bandhanbank.com
Ph No.: 033-6609-0909
In case you are not satisfied with the resolution provided by the Bank
you may approach the Office of the Banking Ombudsman.
Integrated BO Scheme 2021
For analysis of complaints for FY 2020-21
Customer Facilitation centre (CFC) for RTGS & NEFT transactions
Please find below the details of the Nodal officer at Customer Facilitation centre (CFC) for the redressal of RTGS & NEFT transaction related complaints
Ms. Piyali Dey
Deputy Vice President
Email Id: rtgsneft.desk@bandhanbank.com
Ph No.: 033-4045-6456 / Ext: 5131 / 5415
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