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Listed below are the applicable Terms & Conditions for Personal Accidental Insurance, Purchase Protection and Lost Cards Liability Cover.

Personal Accident (Death Only)

• In the event of the insured person having multiple cards, the personal accident claim would be payable on one card only.

• The cover is applicable only to active cards. Active cards are defined as any card used at least once within 30 days from the date of incident.

• Policy coverage includes accidental death due to rail/road/air accident.

• In the event of accidental death arising out of aircraft, schedule Airlines etc. as defined under the policy the claim would be payable only if the ticket is purchased from the covered debit card.

• Pilots, armed forces, police, air crew are not covered in case of air accident.

• Period of intimation of the incidence to the insurer is 90 days

• Coverage is applicable worldwide

Lost Card Liability

• Reporting period: 3 days pre-reporting and 7 days post reporting cover.

• All fraudulent utilisation of lost or stolen covered debit cards including at point of sale and merchant establishments transactions are covered.

• ATM frauds defined as fraudulent cash withdrawal and fraudulent transactions from stolen/lost cards.

• ATM related transactions covered, provided that it is not done by the cardholder/authorised person.

• Any PIN based transactions (like ATM, internet, telephone, etc.) are covered, provided the PIN is acquired under duress by unauthorised person.

• All losses arising from break of second level of authorisations are not covered.

• Internet banking frauds is defined as fraudulent transactions being made on the internet by use of lost/stolen cards.

• Pre-delivery fraud is not covered.

• Coverage of cards forgotten by the customer in the ATM will be covered provided the card is used by unauthorised person using card no. & CVV.

• FIR/Policy Daily Diary is to be mandatorily submitted in case of lost card.

• The insured must cancel the card as soon as practicable, but in any event, not more than after the date of loss.

• Claim, if any, should be reported to ICICI Lombard by the Bank within 30 days from the date of loss.

• Coverage is applicable worldwide.

Skimming

• Any fraudulent use of a Bank Card(s) where property, labour or services are sold and delivered by a merchant to an individual purporting to be the cardholder using telephones, fax machines, postal services or a computer-based system or network.

• Losses arising out of duplicate or counterfeit cards as issued by the Bank created without the cardholder’s knowledge

• The insured must cancel the card as soon as practicable, within 3 days, after receipt of notification of the unauthorised access or theft.

• Reporting period is 3 days pre-reporting and 1-day post reporting cover.

• Counterfeit card shall mean a card which has been embossed or printed so as to pass off as a card issued by the Bank which is subsequently altered or modified or tampered with, without consent of the Bank named in Part I of the Schedule.

• Claim, if any, should be reported to ICICI Lombard by the Bank within one month from the date of loss.

Online Fraud Protection

• Phishing/account takeover - Any fraudulent loss or damage arising due to information obtained by unauthorised access to sensitive information such as usernames, passwords and any card details by masquerading as a trustworthy entity in an electronic communication which is not owned, operated or contracted by the insured or the insured Bank’s card processor.

• The policy covers all online fraudulent utilisation of debit cards using the authorised CVV (Card Verification Value Code) issued to the cardholder by the Bank.

• Covers liability arising out of any loss or damage of card transactions using the authorised PIN issued to the cardholder by the Bank.

• Reporting Period - 3 days pre-reporting and 1-day post reporting cover.

• There would be no payment for any claim directly or indirectly arising from, or occasioned by, or due to:

  • Loss incurred by the cardholder because of misuse of debit card at any site not having authorised Verisign Security status or any other equivalent security status at any point in time for the entire period of the insurance

  • Any failed/ duplicate/ declined transactions by host website/ authorised bank

  • Any errors made by the host website/authorised bank

• Internet banking frauds is defined as fraudulent transactions being made on the internet by use of lost/stolen cards.

Purchase Protection

Cover against Standard Fire and Allied perils and Burglary in residential premises of the cardholder as per the records of the Bank only:

• Cover valid for purchases on Bandhan Bank Mastercard Platinum Debit Cards only

• Cover is valid for 90 days from the date of purchase

Listed below are the process details for claiming Personal Accidental Insurance, Purchase Protection and Lost Cards Liability Cover.

Personal Accident (Death)

Upon occurrence of such an event, below information should be submitted to the respective branch head not later than 30 days from date of incident:

• Card number
• Card variant
• Deceased name
• Date of death
• Died due to (Rail/Road/Air)
• Brief fact of the case
• Nominee address and contact number

Please submit a hard copy of the below-mentioned documents to your branch within 60 days of reporting the claim:

• The claim form duly filled and signed by the claimant
• Death certificate notarised/attested by a gazetted officer
• FIR notarised/attested by a gazetted officer
• Post Mortem Report notarised/attested by a gazetted officer
• Copy of all treatment papers, if deceased was hospitalised
• Copy of PAN card, residence proof and 2 passport size colour photos of claimant
• Cancel cheque with NEFT mandate form, dully filled in by the claimant and bank
• Duly filled C-KYC form
• Additional documents may be requested based on merit of case

Lost Card Liability, Skimming, Online Fraud Protection & Purchase Protection

Upon occurrence of such an event, below information should be submitted to the respective branch head not later than 20 days from date of incident:

• Card number
• Card variant
• Cardholder name
• Date of Incident
• Card blockage date and time
• Loss amount
• Brief fact of the incident

Please submit a hard copy of the below-mentioned documents to your branch within 60 days of reporting the claim:

• Claim form duly filled in and signed by the claimant: original
• Latest account statement (for the month of loss)
• Complete passport copy, if loss is at any international location
• Incident report by the Bank
• Copy of dispute letter given by customer to the Bank
• AML documents if claim amount more than ₹1 lakh claimed on an individual's account (Two passport size photograph, ID and residence proof of the claimant, as per the list provided in last section of the claim form)
• Cancelled cheque of the claimant OR NEFT mandate form duly filled and verified by the Bank (attached)
• Proof of remittance that the Bank has made good the loss
• Investigation report
• Certified copy of FIR

Additional documents may be requested based on its merit