Call our customer care at 18002588181 ( toll free) from your registered mobile number and follow the steps /instructions by the Interactive Voice Response (IVR) given below:

Temporary debit card blocking

• Press 1 on the main menu and choose the option to report your lost or stolen card 

• In the submenu, to temporarily block your card, press option 2

• Enter your 14-digit account number or the 16-digit debit card number

• A One Time Password (OTP) will be sent to your registered mobile number

• Enter the OTP and select option 1 to block your debit card

• Press 1 for the card linked to your savings account or press 2 for the card linked to your current account

• Select the card that you wish to block from the list of cards in your account (last 4 digits will be prompted)

• To confirm press 1, the card that you want to block through IVR. To cancel press

After successfully blocking the card, the IVR will play the message “Your request to temporary block your debit card has been successfully registered. Thank you for calling Bandhan Bank”.
 

Permanent debit card blocking

• Press 1 on the main menu and choose the option to report your lost or stolen card

• To permanently block your card, press 1

• Enter your 14-digit account number or the 16-digit debit card number. If you do not have the account or debit card details, press 1

• Enter the One Time Password (OTP) sent to your registered mobile number

• Press 1 to block your debit card

• Press 1 if your card is linked to your savings account or press 2 if it is linked to your current account

• Select the card you want to block from the list of cards in your account

• Confirm the card you want to block

After successful blocking the card, the IVR will play the message “Your request to permanently block your debit card has been successfully registered. Thank you for calling Bandhan Bank”.

• Send an email to customercare@bandhanbank.com with your request to block your debit card(s)

• Our customer care executive will call you on your registered mobile number

• After verifying your details, necessary actions will be taken

• Visit the nearest Bandhan Bank Branch on a working day during branch working hours.

• Provide written consent application to branch staff for Debit Card permanent blocking. The consent application should consist of Customer ID, Account Number & Card Number (last four digits) which need to be permanently blocked 

• Branch staff will accordingly take necessary actions to permanently block the card in the system.

• The cardholder will receive an SMS of card blocking on the mobile number registered with the Bank

• Call 033-4090-2222 or 033-6609-6709 from your registered mobile number

• Choose your preferred language

• Enter the 16-digit debit card number and confirm PIN generation

• Authenticate using the card expiry date and your date of birth

• Enter and confirm the PIN of your choice

• Press 1 to report a lost or stolen card on the main menu

• In the submenu, press 3 to unblock a temporarily blocked card

• Enter your 14-digit account number or the 16-digit debit card number. If you don't have the details, press 1

• Enter the One Time Password (OTP) sent to your registered mobile number

• Press 1 to unblock your debit card

• Press 1 if your card is linked to your savings account or press 2 if it is linked to your current account

• Select the card you want to unblock from your account

• Confirm your card selection for unblocking

After successful unblocking the card, the IVR will play the message “Your request to unblock your debit card has been successfully registered. Thank you for calling Bandhan Bank”.

• Log in to Internet Banking or mBandhan app

• Choose 'Debit Card' from the main menu from ‘Quick Link’

• Select your ‘In-active’ card

• Click 'Unblock Card' and then on 'Submit’

• Confirm changes with mPIN on mBandhan app or OTP on Internet Banking