VISA Platinum Debit Card - Fraud Insurance Coverage
This complimentary benefit is over and above the existing fraud insurance limit of Rs.3.5 Lakh.
Visa Fraud Insurance offer details:
Now get up to additional Rs.1 lakh fraud protection cover on online transactions on your Bandhan Bank Visa Platinum debit card. This is a complimentary benefit added for you along with the existing insurance coverage available over and above on your Visa Platinum Debit Card.
Fraud Insurance Terms and Conditions:
By utilizing or attempting to utilize any of the goods and services under this policy, the Visa Cardholder understands, acknowledges, and agrees that:
- Visa is the master policy holder and the insurance coverage is provided by HDFC ERGO General Insurance Co Ltd and the terms and conditions of the insurance policy shall apply. Any claim, complaint or dispute of any nature arising out of or in relation to the procurement, or attempted procurement by the cardholder of any goods and/or services under this proposition (each a “Claim”) shall be settled by the Visa Cardholder directly with the insurance company, and Visa Cardholder shall not make any Claim against Visa.
- Without prejudice to the foregoing, and to the fullest extent permitted by law, Visa shall not be liable to any person for any loss, damage, expenses or claim (whether direct or indirect) in relation to any act or omission related to insurance policy or coverage thereunder or for personal injury, death, false representation or damage in connection with the usage or attempted usage of the insurance proposition or goods and/or services provided under the proposition.
What is the policy period?
The program ends on September 2022.
What is the coverage available under the policy?
The policy covers unauthorised transactions through the use of any lost or stolen card. It also covers fraudulent transactions due to skimming, counterfeiting, duplication, phishing, or compromised cards.
Do I have to register myself into the program?
NA
What is the significance of the pre & post-reporting period?
This is the period during which fraudulent transactions are covered once the card is reported for unauthorized usage.
What do I do if my card is lost or stolen?
In case of a card lost/stolen, please block the card immediately so as to avoid any misuse of the card.
What do I do if there is a fraudulent transaction online? Is it covered under the policy?
If there is a fraudulent transaction on your card, please block the card immediately. The policy covers loss on the card due to Internet-based transactions.
What is the meaning of skimming/Counterfeit/Phishing?
Counterfeit Card shall mean a Card that has been embossed or printed so as to pass off as a Card issued by the Bank or which is subsequently altered or modified or tampered with without consent of the Insured named in the Schedule.
Which type of fraud is not covered in the policy?
The below kinds of losses are not covered in the policy:
- Losses arising as the result of break-down, malfunctioning, hacking, cyber-attack, or other similar systemic issues on or of the systems and processes of the bank shall not be covered under the policy
- Fraudulent transactions done by a person known to the cardholder are specifically excluded
- Loss incurred by the cardholder because of misuse of credit card at any site not having authorized Verisign Security status or any other equivalent security status at any point in time for the entire period of the insurance
- Any transactions not confirmed by the host website
- Any errors made by the host website
- For detailed exclusion, please refer to policy wordings
Do I interact with my Bank for any claim in the policy?
There are a few documents that would be needed from your bank. For arranging those documents only you have to interact with the bank. All claims-related queries will be handled by HDFC Ergo General Insurance Co Ltd.
If not Bank, then with whom do interact with for claim and how?
All the claims need to be notified to HDFC Ergo General Insurance Company Limited by calling the call center no (022-6234-9220) or emailing the details to us @ visasupport@hdfcergo.com
What are the documents needed for processing claim?
The documents needed depend on the type of claim. Please refer claims process note for a detailed list.
In how much time will my claim be processed once I send the documents?
Once all the documents are received (including queried documents), it takes maximum 15 working days to settle the claim.
What are the documents required to claim?
What is the coverage available under the policy?
Click here for policy details.
Note: For any further details on coverage and exclusion, policy terms and conditions need to be referred to.
