For The Attention of - Holders of Physical Shares

A. Simplified Norms for processing investor’s service requests by RTAs and norms for furnishing of PAN, KYC details and Nomination

As an on-going measure to enhance the ease of doing business for investors in the securities market, the SEBI, vide its Master Circular for Registrars to an Issue and Share Transfer Agents (RTAs) dated May 07, 2024 (‘SEBI Master Circular’), has mandated the following:

Furnishing of PAN, KYC details including Contact details, Bank details, Specimen Signature, and Nomination by holders of physical securities;
Linking of PAN and AADHAAR by all holders of physical securities.

Compulsory furnishing of PAN, KYC, and Nomination Details

In terms of aforesaid SEBI Master Circular, all holders of physical securities in the Bank are required to furnish the following documents / details to its Registrar and Share Transfer Agent (‘RTA’):

PAN;
Nomination (for all eligible folios);
Contact details (Postal address with PIN, Mobile number, E-mail address);
Bank account details (bank name and branch, bank account number, IFSC code); and
Specimen signature.

In case any of the aforesaid information/documents are not provided earlier, the holders of physical shares of the Bank are required to furnish the same to the Bank’s RTA, KFin Technologies Limited, in the manner as provided herein below:

Sr. No.	Details to be Provided	Documents Required	Form for Furnishing Details
1	Valid PAN	Self-certified copy of PAN duly linked with AADHAAR	Form No. ISR -1
2	Contact details: i. Postal address with PIN; ii. Mobile number; iii. E-mail address	In case of change in address, self-certified copy of the Postal address proof as per point no. C (3) of Form ISR -1. It is compulsory to provide Mobile number and E-mail ID.
3	Demat account details, in case available	Client Master List (‘CML’) of your Demat Account, duly signed by the Depository Participant with stamp.
4	Bank account details: i. Bank name and branch name; ii. Bank account number; iii. IFS code	Self-certified copy of Bank passbook; or Bank Statement attested by Bank, in original; or original cancelled cheque leaf, bearing the name of the shareholder printed on it
5	Specimen Signature (for shareholder whose specimen signature is not available with the RTA or who wish to update their existing signature in the records of the RTA)	Banker’s attestation of the signature of the holder(s); along with: original cancelled cheque, bearing the name of the shareholder printed on it; or Self-certified copy of Bank Passbook/ Bank Statement;	Form No. ISR-1 Form No. ISR-2
6	Nomination details (for shareholders who have not registered any nominee)	Original copy of Nomination Form as provided in the Rule 19(1) of the Companies (Shares Capital and Debenture) Rules, 2014	Form No. SH-13
	Change in Nomination (for shareholders who have registered nominee(s), but, they wish to change/alter the same)	Original copy of Variation of Nomination Form as provided in the Rule 19(9) of the Companies (Shares Capital and Debenture) Rules, 2014	Form No. SH-14
	Declaration to opt out nomination (for shareholders who have not registered any nominee and who do not wish to have any nominee)	In case the holder does not wish to nominate any person, then the ‘Declaration to Opt-out’, shall be furnished in original	Form No. ISR-3
7	Cancellation of nomination (for shareholders who have registered nominee(s), but, who no longer wish to have any nominee)	Original copy of Cancellation of Nomination Form as provided in the Rule 19(9) of the Companies (Shares Capital and Debenture) Rules, 2014; and Form for ‘Declaration to Opt out’ is also required to be submitted	Form No. SH-14 Form No. ISR-3

These documents can be sent directly to the RTA in any of the following manner:

Through ‘In Person Verification’ (IPV): Shareholders can submit their required documents at regional office of the RTA’s across the country.
Through hard copies: Shareholders can send duly self-attested and dated hard copies of the required documents to below mentioned address of the RTA.
Electronic mode: Shareholders can send the required documents with E-sign from their registered email ID, as prescribed by SEBI.

KFIN Technologies Limited
(Unit: Bandhan Bank Limited)
Selenium Building, Tower-B,
Plot No 31 & 32, Financial District,
Nanakramguda, Serilingampally,
Hyderabad, Rangareddy, Telangana India - 500 032.
Email ID: einward.ris@kfintech.com
Phone: 1800 309 4001
WhatsApp: (91) 910 009 4099
KPRISM: https://kprism.kfintech.com
Corporate Website: https://www.kfintech.com
Corporate Registry (RIS): https://ris.kfintech.com
Investor Support Centre: https://ris.kfintech.com/clientservices/isc

Linking of PAN with AADHAAR (i.e., Valid PAN)

In terms of aforesaid SEBI Master Circular, all holders of physical securities in the Bank are required to link their PAN with their AADHAAR number.

Implications:

Impact on RTA Services: The security holder(s) whose folio(s) do not have PAN or Choice of Nomination or Contact details or Mobile Number or Bank account details or Specimen Signature updated, shall be eligible to lodge grievance or avail any service request from the RTA only after furnishing the aforesaid details in entirety. However, SEBI vide Circular dated June 10, 2024 has directed that such restrictions will not apply if only “choice of nomination” has not been furnished.

Impact on entitlements: The security holder(s) whose folio(s) do not have PAN or Choice of Nomination or Contact details or Mobile Number or Bank account details or Specimen Signature updated shall be eligible for any payment including dividend, interest or redemption payment in respect of such folios, only through electronic mode with effect from April 01, 2024. However, SEBI vide Circular dated June 10, 2024 has directed that such restrictions will not apply if only “choice of nomination” has not been furnished.

B. Online processing of Investor Service Requests and Complaints by RTA

In accordance with SEBI Master Circular, investors can lodge service requests and complaints online at https://ris.kfintech.com/default.aspx# > Investor Services > Investor Support.

Members may register / signup, using their Name, PAN, Mobile Number and Email ID for online processing of service requests. Post registration, user can login via OTP and execute activities like, raising Service Request, Query, Complaints, check for status, KYC details, Dividend, Interest, Redemptions, e-Meeting and e-Voting details.

Quick link to access the signup page: https://kprism.kfintech.com/signup

C. Issue of Securities in Demat Form Only

As an on-going measure to enhance the ease of dealing in securities market by the investors, the SEBI Master Circular has mandated that the listed companies shall issue the securities in dematerialized form only while processing the following service request.

Sr. No.	Nature/Details of Request	Required Form
1	Issue of duplicate securities certificate	Form No. ISR-4 (along with relevant documents)
2	Claim from Unclaimed Suspense Account
3	Renewal / Exchange of securities certificate
4	Endorsement
5	Sub-division / Splitting of securities certificate
6	Consolidation of securities certificates/folios
7	Transposition
8	Transmission	Form No. ISR-4 & Form No. ISR-5 (along with relevant documents)

Shareholder shall submit the above-mentioned services request vide duly filled-in Form ISR-4 or ISR-5 as applicable along with requisite documents.

Important Point to note.

SEBI has mandated that request for affecting transfer of securities shall not be processed unless the securities are held in dematerialized form with a depository.

Similarly, transmission or transposition of securities held in physical or dematerialized form shall be effected only in dematerialized form.

Relevant Circulars:

Reference No.	Dated	Web Link
SEBI/HO/MIRSD/POD-1/P/CIR/2024/37	May 07, 2024	Master Circular for Registrars to an Issue and Share Transfer Agents
SEBI/HO/MIRSD/POD-1/P/CIR/2024/81	June 10, 2024	Choice of Nomination