Mr Gauri Prosad Sarma is a distinguished and dynamic banking professional with over 37 years of experience, culminating in the role of Chief General Manager (‘CGM’), Operations (equivalent to COO) at Punjab National Bank (‘PNB’), the second-largest bank in India. He also worked as CGM in the Digital Banking, FinTech and Credit Card verticals at PNB. He has expertise in driving operational excellence, digital transformation, fintech innovations, and strategic leadership, even in high-pressure environments, such as, the COVID-19 pandemic. He is renowned for spearheading large-scale initiatives, including amalgamation projects, IT advancements, and customer service enhancements. Post-superannuation, he served PNB for 2 years as Advisor & Consultant, offering transformative insights to elevate operational efficiency and product innovation. He also attended Board and Committee meetings and served as Director on the Boards of PNB Cards & Services Ltd and PSB Alliance Pvt Ltd.
At United Bank of India, he held senior IT roles including General Manager and Deputy General Manager, overseeing digital transformation and core banking migration. He also served as Field General Manager, United Bank of India for North-East India, enhancing regional performance and customer service. He demonstrated exceptional leadership in driving operational excellence, notably ensuring seamless operations during the amalgamation of United Bank of India with Punjab National Bank.
He is presently serving as an Independent Director on the Boards of two listed companies, viz., B & A Limited and B & A Packaging India Limited.
Mr Sarma holds a Master of Science (M.Sc.) degree from Gauhati University, Guwahati, and a Bachelor of Science (Honours) degree from Cotton College, Guwahati. His academic foundation in science has supported his analytical approach and strategic thinking throughout his distinguished career in the banking sector. He also holds various certifications, such as CAIIB, JAIIB, Certified Information System Banker Examination, IT Security Certificate Examination, Prevention of Cyber Crimes and Fraud Management, Digital Banking Certificate, Certificate in Customer Service and Banking Codes and Standards, Certificate Examination in Anti-Money Laundering (AML) and Know Your, Customer (KYC), Microfinance Certificate Examination and Certified Foreign Exchange Professional. He has also participated in the International Program on CRM/ Data Analytics at Ghent University, Belgium.
